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Term of Services

Return Policy

At Astgen Software LLP Bhopal, we strive to ensure customer satisfaction and provide transparent policies regarding refunds and returns for both clients and students. Below are the details of our refund and return policy.

Clients/Students may be eligible for a return under the following circumstances.

  1. Product/Service Return:
    • Physical products, if applicable, may be eligible for return within [number of days] of purchase, subject to certain conditions
    • Services or digital products may not be eligible for return once they have been accessed or used, unless otherwise specified.
  2. Return Process:
    • To initiate a return for a physical product, clients/students must contact [support@astgensoftware.com] and provide relevant details such as order number and reason for return
    • Returns must be in original condition with all packaging and accessories intact, unless the product is defective or damaged.
  3. Return Approval:
    • Returns are subject to approval by Astgen Software LLP.
    • Returns may be approved or denied based on the condition of the product/service and adherence to return policy guidelines
  4. Refund for Returns:
    • Approved returns for physical products may be eligible for a refund of the purchase price, excluding shipping and handling fees
    • Refunds will be processed using the original payment method or an alternative method agreed upon with the client/student.
  5. Non-Returnable Items/Services:
    • Certain items/services may be non-returnable unless they are defective or damaged.
    • Non-returnable items/services will be clearly identified in the product/service description or terms and conditions.
  6. Refund Method:
    • Refunds will be issued using the original payment method whenever possible.
    • If the original payment method is not available, alternative refund methods may be used, such as bank transfer or check